This position is for our dynamic Fortune 500 partner in the Corning Valley.
Vacation and Benefits package available.
This is a 1 year assignment with possibility of extension.
NOTE – Micro Solutions is unable to provide sponsorship or to meet other work visa requirements. All candidates must be willing to undergo a background screening.
The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a manufacturing facility in Durham, NC. This position requires the candidate to be available for 24/7 on-call coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 10 and MS Office suites (365/2016). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Daily tasks include (but are not limited to):
o Active Directory Administration
o Limited support for corporate mobile devices
o Familiarity with cloud applications (OneDrive, Box, Office365, etc.)
o Troubleshooting Cisco VPN connectivity
o Familiarity supporting Citrix connectivity
o Remediating Symantec Endpoint Protection
o Dameware remote connection/utilization
o Altiris Deployment server utilization
o Asset management skills
o Internet Explorer and various browser(s) support
o Installation/configuration of various Adobe products
o Installation/configuration of Check Point endpoint client software
o Conference Room equipment
o Printer/driver troubleshooting & installation
o ServiceNow utilization
o Cisco WebEx service support
o Box user administration
o Deployment/configuration of standard IP telephony
o Hardware ordering/deployment
o Documentation (records) management
o Knowledge base utilization
o Project interaction
o Customer scheduling/follow-ups
o End user equipment moves (disconnect/reconnect)
o Multi-team interaction and/or technical roundtable participation
o Standard device imaging via USB/PXE server(s)
o Smart-Hands tasks/functions outside of standard operational work
- CompTIA IT Fundamentals
- CompTIA A+
- CompTIA Cloud+
- CompTIA Mobility+
- CompTIA Network+
- CompTIA Server+
*Associates Degree (at least)
**1 year Hardware Experience (beyond imaging/deployment)